Last updated: October 29, 2026

We want you to be happy with your RADATRIX purchase. If you are not satisfied, you may request a return within 30 days of delivery.

Eligibility

• Items must be unused, in their original condition and packaging.
• Proof of purchase (order number) is required.
• For hygiene reasons, opened cleaning cloths and kitchen items that have been used with food cannot be returned unless defective.

How to start a return

Email support@radatrix.shop with your order number, the item(s) you want to return and the reason. We will reply with return instructions. Please do not send items back without contacting us first.

Damaged, defective or wrong items

If your item arrives damaged, defective or not as described, contact us within 30 days of delivery with photos. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need a different size or color, return the original item for a refund and place a new order.

Order cancellations

You may cancel an order free of charge before it ships by emailing support@radatrix.shop.